Privacy Policy

Mellizhai ("we," "us," or "our") operates the website mellizhai.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, browse our products, or make a purchase.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely via Razorpay — we do not store your card/UPI details)
  • Account login details, if you create an account
  • Order history and preferences
  • Messages you send us via our contact form or WhatsApp

1.2 Information Collected Automatically

  • IP address, browser type, and device information
  • Pages visited, time spent on Site, and referring pages
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including payment and delivery
  • Communicate with you about your orders, account, or enquiries
  • Send promotional emails or offers (only with your consent, where required)
  • Improve our Site, products, and customer experience
  • Prevent fraud and maintain the security of our Site
  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Payment processors (Razorpay) to process transactions securely
  • Shipping and logistics partners to deliver your orders
  • Service providers who help us operate the Site (e.g., hosting, analytics)
  • Law enforcement or regulators, if required by law

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our Site uses cookies to enhance your browsing experience, remember your cart, and understand how visitors use our Site. You can control or disable cookies through your browser settings, though this may affect Site functionality.

6. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent to marketing communications at any time

To exercise these rights, contact us using the details in Section 9.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order history for accounting, legal, and dispute-resolution purposes.

8. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

WhatsApp: +91 90807 97254
Contact form: mellizhai.com/contact

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the revised policy.