Exchange Policy

Mellizhai Exchange Policy

At Mellizhai, every outfit is made with care, especially for you. Since our pieces are made to order, we follow a simple exchange-only policy rather than a return or refund policy.

Before You Place Your Order

Please make sure you:

• Check the size chart carefully before ordering.
• Select the required colour and size carefully.
• Review your order details before completing the purchase.

Once an order is confirmed, size and colour changes are not possible.

---

Something Went Wrong With Your Order?

Don’t worry — we’re here to help.

We can arrange an exchange if:

• 01 — Wrong Item
  You received a product different from what you ordered.
• 02 — Damaged / Defective Item
  The product reached you with a manufacturing defect or was damaged before/during delivery.
• 03 — Size Issue
  The size received does not correspond with the size selected according to our size chart.

---

How to Request an Exchange

Please email us at contact.mellizhaidesignstudio@gmail.com within 3 days of receiving your order.

Your email should include:

• Order Number:
• Reason for Exchange:
• Photos/Videos: Clear photos or videos showing the issue.

Our team will review the request and guide you through the next steps.

---

Please Keep the Product in Original Condition

For an exchange to be considered, the product must be:

• Unused and unworn
• Unwashed
• Free from stains, perfume, makeup, or other marks
• With all original tags and labels attached
• Returned with the original packaging

Products that have been altered, washed, worn, or damaged after delivery may not qualify for an exchange.

---

Exchange Approval

Once we receive the product, our team will inspect it.

If the issue meets our exchange criteria, we will proceed with the exchange.

Please note: An exchange is subject to inspection and approval by Mellizhai.

---

No Returns or Refunds

Because our collections are made to order, we currently do not accept:

• Change-of-mind returns
• Order cancellations after confirmation
• Refund requests
• Size changes after placing the order
• Colour changes after placing the order

For eligible damaged, defective, wrong, or qualifying size-related issues, we will do our best to provide a suitable exchange.